The IAA’s primary mode of communication is email.

The contact details for the IAA are:

Email:    Case related - iaa@iaa.gov.au

      Feedback, FOI requests and all other enquiries – enquiries@iaa.gov.au

Post:       GPO Box 9955 Sydney 2001

Telephone:  1800 205 919


Non-English speakers

Call the Translating and Interpreting Service (TIS) on 131 450 and ask them to call 1800 205 919.

Click on a language below for information on how to use TIS:


If you are deaf or have a hearing or speech impairment

Contact us through the National Relay Service. Ask to be put through to the IAA on 1800 205 919.  For more information, visit www.relayservice.gov.au.