SUPPORT SERVICES (SA/WA/NT)
The Immigration Assessment Authority (IAA) recognises the special needs of review applicants, their families and friends. The organisations listed here may be able to provide information or assistance or referrals to persons in need of support. This covers:
•	Migrant and Asylum Seeker Support Services
•	Mental Health, General Health and Welfare Support Services

Translating & Interpreting Service (TIS) 
Provides interpreting services for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
13 14 50

Migrant and Asylum Seeker Support Services in South Australia

Australian Red Cross – Red Cross Migration Hubs
www.redcross.org.au/migration-support.aspx
(08) 8100 4500

Australian Refugee Association
The association believes in the desire and capacity of refugees to be part of the culture and economic life of Australia.
www.australianrefugee.org
Salisbury (08) 8281 2052 
Underdale (08) 8354 2951

Australian Migrant Resource Centre 
The Centre’s purpose is to support the effective settlement and participation of people from refugee and migrant backgrounds, particularly those who are new arrivals to South Australia.
www.amrc.org.au
Adelaide Multicultral Centre (08) 8217 9500 
Bordertown (08) 8752 1000 
Mount Gambier (08) 8726 4800
Murraylands (08) 8535 5600
Naracoorte (08) 8762 2955
Northern Area (08) 8256 5700
Riverland Settlement Service (08) 8586 5745

Migrant and Asylum Seeker Support Services in Western Australia

Australian Red Cross – Red Cross Hubs
www.redcross.org.au/migration-support.aspx
(08) 9225 8830

Centrecare (Catholic Migrant Services)
The organisation offers extensive outreach and specialised counselling services both in the metropolitan and regional areas of WA.
www.centrecare.com.au 
(08) 9325 6644

Multicultural Services Centre of WA
The service is a community services organisation established to meet the settlement, welfare, education and training, cultural and related needs of culturally and linguistically diverse Western Australians.
www.mscwa.com.au
Cannington (08) 9258 5188 
Mirrabooka (08) 9344 7858 
Morley (08) 9275 4555
North Perth (08) 9328 1544 
Bunbury (08) 9791 5281 

Metropolitan Migrant Resource Centre
The centre endeavours to bridge gaps that new and emerging groups encounter during their settlement in Australia.
www.mmrcwa.org.au
(08) 9345 5755 

Fremantle Multicultural Centre
The centre aims to provide services to migrants and refugees from a diverse range of cultural and linguistic backgrounds.
www.fmcwa.com.au
(08) 9336 8282

Migrant and Asylum Seeker Support Services in Northern Territory

Australian Red Cross – Red Cross Hubs
www.redcross.org.au/migration-support.aspx
(08) 8924 3960

Multicultural Community Services of Central Australia
Offers settlers of diverse cultural and linguistic backgrounds the support required to adapt and integrate to the Australian way of life.
www.mcsca.org.au
(08) 8952 8776

Melaleuca Refugee Centre
The organisation brings together a range of culturally specific and holistic specialist services and programs that support our client’s physical, emotional and social needs.
www.melaleuca.org.au 
(08) 8985 3311

Mental Health, General Health and Welfare Support Services – National Services

000
In an emergency call ‘000’ or go to a hospital emergency department.

Lifeline
Provides a free 24-hour telephone crisis support and suicide prevention service.
www.lifeline.org.au
13 11 14

Beyond Blue
Provides information on depression, anxiety, available treatments, and where to get help. Interpreting Services can be provided and fact sheets are available in a number of languages
www.beyondblue.org.au
1300 224 636

Medicare – Department of Human Services
Delivers social and health-related payments and services.
www.humanservices.gov.au
13 20 11
1800RESPECT
Provides a service covering national sexual assault, domestic family violence counselling service.
www.1800respect.org.au 
1800 737 732

Kids Helpline
Offers a free* 24-hour confidential counselling service for 5 to 25  year olds.
www.kidshelp.com.au
1800 551 800
* some mobile calls are not free.

Suicide Call Back Service
Provides a 24-hour, nationwide service providing telephone counselling to people 18 years and over who are suicidal, or caring for someone who is suicidal, or bereaved by suicide.
www.suicidecallbackservice.org.au
1300 659 467

Salvo Care Line
Provides 24 hour telephone counselling by trained counsellors for people experiencing a crisis or difficulties.
www.salvos.org.au
13 72 58

Healthdirect Australia - 24hr Health Advice Line 
Offers a 24-hour telephone triage, information and advice line where every call is answered by a registered nurse.
1800 022 222  (this service is not currently available in Victoria)

Mental Health, General Health and Welfare Support Services in South Australia

Survivors of Torture and Trauma Assistance and Rehabilitation Service
Assists people from a refugee and migrant background who have experienced torture or trauma.
www.sttars.org.au
(08) 8206 8900 

Refugee Health Service
Provides a range of physical and mental health services.
www.sahealth.sa.gov.au/wps/wcm/connect/Public+Content/SA+Health+Internet/Health+services/Refugee+Health+Service
(08) 8237 3900

Domestic Violence Helpline
Counselling for victims of domestic violence and their concerned friends. Counselling for people who commit domestic violence.
1800 800 098

Crisis Care
Statewide after-hours social work service response for child protection in crisis situations.
www.sacommunity.org/org/202444-Crisis_Care 
13 16 11

Mental Health Triage Service
Provides 24 hour assistance in mental health emergencies. 
www.sahealth.sa.gov.au/wps/wcm/connect/public+content/SA+Health+Internet/Health+services/Mental+health+services  
13 14 65

Australian Red Cross – Red Cross Hubs
www.redcross.org.au/migration-support.aspx
(08) 8100 4500

Mental Health, General Health and Welfare Support Services in Western Australia

Association for Services to Torture and Trauma Survivors (ASeTTS)
Provide holistic services that assist refugee survivors of torture and trauma to rebuild their lives.
www.asetts.org.au
(08) 9227 2700

Mental Health Emergency Response Line
Provides 24 hour emergency psychiatric assessment, advisory and referral services.
www.healthywa.health.wa.gov.au/en/Healthy-WA/Articles/J_M/Mental-health-emergency 
1300 555 788 (metro), 1800 552 002 (rural)

Australian Red Cross – Red Cross Hubs
www.redcross.org.au/migration-support.aspx
(08) 9225 8830

Mental Health, General Health and Welfare Support Services in Northern Territory

Northern Territory Mental Health Line
Provides 24 hour assistance in mental health emergencies.
1800 682 288

Australian Red Cross – Red Cross Hubs
www.redcross.org.au/migration-support.aspx
(08) 8924 3960

F8-3 (January 2019)